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- BWL - Offline-Marketing und Online-Marketing (4)
- BWL - Customer-Relationship-Management, CRM (3)
- BWL - Unternehmensführung, Management, Organisation (3)
- Tourismus - Sonstiges (2)
- BWL - Controlling (1)
- Gesundheit - Pflegewissenschaft - Sonstiges (1)
- Informatik - Wirtschaftsinformatik (1)
- Medien / Kommunikation - Multimedia, Internet, neue Technologien (1)
- Informatik - Internet, neue Technologien (1)
- Politik - Internationale Politik - Thema: Europäische Union (1)
- Politik - Internationale Politik - Thema: Int. Organisationen u. Verbände (1)
- Medien / Kommunikation - Medienökonomie, -management (1)
- Touristik / Tourismus (1)
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Customer Experience Management
Konzeption eines entscheidungsorientierten Managementansatzes im B2B-Dienstleistungsbereich©2014 Masterarbeit -
Customer Evaluations of Service Failure and Recovery Encounters
©2002 Doktorarbeit / Dissertation -
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Successful Branding
A critical examination of Customer Experience Management for Persona International©2005 Diplomarbeit -
Einflussfaktoren besonders positiver Dienstleistungserlebnisse
Eine qualitative Untersuchung mittels der Critical Incident Technique©2017 Masterarbeit -
New Trends in Internet Market
An Exemplary of Strategic Chances and Risks for the Mobile Network Industry©2007 Masterarbeit -
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Complaint Management and Internal Marketing
The role and importance of Internal Marketing in Complaint Management Processes©2008 Bachelorarbeit -
Increasing Customer Loyalty via Mobile Customer Relationship Management
©2002 Diplomarbeit -
Customer Satisfaction Measurement on the Internet
©1999 Diplomarbeit -
Welfare States in Europe
A Comparison between the German and Irish Social Security System for developing a Civil Society©2006 Masterarbeit -
Creating Competitive Advantage with Electronic Commerce
A Study of the German Insurance Industry©1999 Masterarbeit -
South-American Integration Processes under the EU Framework
©2009 Masterarbeit -
Women's advancement in the German hospitality industry despite of the glass ceiling
©2010 Bachelorarbeit -
Reducing Human Capital Risk in a global war for talent
How recruitment agencies could help in recruiting and retaining talent©2008 Masterarbeit -
Complexity Optimized Video Codecs
©2003 Diplomarbeit -
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Law and Practice of Private Health Insurance and Managed Care
©2000 Diplomarbeit -
Customer Profitability Analysis - Today
©1996 Diplomarbeit