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Customer Evaluations of Service Failure and Recovery Encounters
©2002 Doktorarbeit / Dissertation -
Flexibility Measurement within the Service industry
©2008 Diplomarbeit -
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Increasing Customer Loyalty via Mobile Customer Relationship Management
©2002 Diplomarbeit -
New Trends in Internet Market
An Exemplary of Strategic Chances and Risks for the Mobile Network Industry©2007 Masterarbeit -
The Arrival of iDTV / Interactive Digital Television
TV-Based Web-Access And Possible Implications For The Internet World©2001 Diplomarbeit