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Customer Evaluations of Service Failure and Recovery Encounters
©2002 Doktorarbeit / Dissertation -
Separation of a highly nonideal mixture for solvent recovery
©2001 Diplomarbeit -
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Complaint Management and Internal Marketing
The role and importance of Internal Marketing in Complaint Management Processes©2008 Bachelorarbeit -
Mortgaged Backed Securities
A New Source of Financing Retail Mortgages for German Banks©2006 Masterarbeit -
Small and medium-sized enterprises, globalization and the internet
©2002 Masterarbeit