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International E-Business
Building Online Customer Loyality with Relationship Management©2001 Diplomarbeit -
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Are Customers loyal to the Tesco Superstore in Roundhay
©2003 Bachelorarbeit -
Customer Evaluations of Service Failure and Recovery Encounters
©2002 Doktorarbeit / Dissertation -
Opportunism in supplier-buyer relationships
Establishing an effective governance structure in order to curtail unfair business practices©2006 Diplomarbeit -
Strategic use of CRM
©2001 Masterarbeit