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Customer-Oriented Quality Management in the Automotive Industry
In Cooperation with Saab Automobile AB, Trollhättan©2004 Masterarbeit -
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Reducing Braking Distance by Control of Semi-Active Suspension
©2006 Doktorarbeit / Dissertation -
Complaint Management and Internal Marketing
The role and importance of Internal Marketing in Complaint Management Processes©2008 Bachelorarbeit -
A Case Analysis - Exploring Customer Attitudes on BMW
©2005 Masterarbeit