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Customer Satisfaction Measurement on the Internet
©1999 Diplomarbeit -
Einsatz eines integrierten Point-of-Service-Systems im Versicherungsunternehmen
©1999 Wissenschaftliche Studie -
Open Source Customer Relationship Management Solutions
Potential for an Impact of Open Source CRM Solutions on Small- and Medium Sized Enterprises©2008 Bachelorarbeit -
Data portability and relation management in social web applications
©2008 Bachelorarbeit -
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Women's advancement in the German hospitality industry despite of the glass ceiling
©2010 Bachelorarbeit