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Customer Satisfaction Measurement on the Internet
©1999 Diplomarbeit -
User Buyer Behavior in the World Wide Web
An international empirical survey exploring the WWW Buyer Behavior of Users in Germany and the U.S.©1996 Diplomarbeit -
Hypertext semiotics in the commercialized Internet
©2001 Doktorarbeit / Dissertation -
Web 2.0: User-Generated Content in Online Communities
A theoretical and empirical investigation of its Determinants©2007 Bachelorarbeit