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Konzeption unternehmensübergreifender Serviceorganisationstrukturen
Unter besonderer Berücksichtigung von Computer Supported Cooperative Work (CSCW) und Teleservice©1997 Diplomarbeit -
Customer-Oriented Quality Management in the Automotive Industry
In Cooperation with Saab Automobile AB, Trollhättan©2004 Masterarbeit -
Increasing competition and changing customer behavior in the German financial services sector
An analysis of market trends and their consequences for the business model of cooperative banks©2006 Masterarbeit