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The Arrival of iDTV / Interactive Digital Television
TV-Based Web-Access And Possible Implications For The Internet World©2001 Diplomarbeit -
Increasing Customer Loyalty via Mobile Customer Relationship Management
©2002 Diplomarbeit -
Customer Evaluations of Service Failure and Recovery Encounters
©2002 Doktorarbeit / Dissertation -
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New Trends in Internet Market
An Exemplary of Strategic Chances and Risks for the Mobile Network Industry©2007 Masterarbeit -
Pattern-based Evaluation of IBM WebSphere BPEL
©2006 Studienarbeit -
An Approach to an Accountable Client-Communication Mix in the Banking Industry
Exemplified at WestLB AG©2007 Masterarbeit -
Flexibility Measurement within the Service industry
©2008 Diplomarbeit