@book { TheInteractionofContractControlandRelationalNormsasGovernanceMechanismsinISOutsourcingRelationships,
    title = "The Interaction of Contract, Control, and Relational Norms as Governance Mechanisms in IS Outsourcing Relationships",
    author = "Daniel {Kuhlmann}",
    year = "2012",
    publisher = "Diplom.de",
    address = "Hamburg, Deutschland",
    doi = "10.3239/9783842828612",
    url = "https://m.diplom.de/document/229146"
}