@book { TotalQualityManagementForMicrobusinessesintheManufacturingIndustry,
    title = "Total Quality Management For Micro-businesses in the Manufacturing Industry",
    author = "Phillip {Käser}",
    year = "2010",
    publisher = "Diplom.de",
    address = "Hamburg, Deutschland",
    doi = "10.3239/9783836648363",
    url = "https://m.diplom.de/document/227850"
}