@book { QualittsmanagementamBeispielderstationrenHospizarbeit,
    title = "Qualitätsmanagement am Beispiel der stationären Hospizarbeit",
    author = "Susanne {Arzinger}",
    year = "2009",
    publisher = "Diplom.de",
    address = "Hamburg, Deutschland",
    doi = "10.3239/9783836634830",
    url = "https://m.diplom.de/document/226941"
}