@book { ServicequalittimInboundTourismusderVolksrepublikChina,
    title = "Servicequalität im Inbound-Tourismus der Volksrepublik China",
    author = "Markus {Nörenberg}",
    year = "2009",
    publisher = "Diplom.de",
    address = "Hamburg, Deutschland",
    doi = "10.3239/9783836624527",
    url = "https://m.diplom.de/document/226456"
}