@book { OffshoringofBusinessProcessesbyBanksfromSwitzerland,
    title = "Offshoring of Business Processes by Banks from Switzerland",
    author = "Alexander {Beutler}",
    year = "2008",
    publisher = "Diplom.de",
    address = "Hamburg, Deutschland",
    doi = "10.3239/9783836622950",
    url = "https://m.diplom.de/document/226382"
}