@book { InnovationendurchwissensintensiveDienstleisterinBusinessProcessOutsourcingKooperationen,
    title = "Innovationen durch wissensintensive Dienstleister in Business Process Outsourcing-Kooperationen",
    author = "Benedict C. {Döpfer}",
    year = "2008",
    publisher = "Diplom.de",
    address = "Hamburg, Deutschland",
    doi = "10.3239/9783836615389",
    url = "https://m.diplom.de/document/225916"
}