@book { SharedServiceCenterKundenmanagementNotwendigesKonglomeratoderFluchderLiberalisierungdesEnergiemarktesinEuropa,
    title = "Shared Service Center Kundenmanagement: Notwendiges Konglomerat oder Fluch der Liberalisierung des Energiemarktes in Europa",
    author = "Daniel {Macula}",
    year = "2008",
    publisher = "Diplom.de",
    address = "Hamburg, Deutschland",
    doi = "10.3239/9783836609371",
    url = "https://m.diplom.de/document/225569"
}