@book { DasEFQMModellinGesundheitsorganisationen, title = "Das EFQM-Modell in Gesundheitsorganisationen", author = "Kai {Heib} and Johannes {Möller}", year = "2007", publisher = "Diplom.de", address = "Hamburg, Deutschland", doi = "10.3239/9783836605885", url = "https://m.diplom.de/document/225394" }