@book { ProzessmanagementinderKommunalverwaltung,
    title = "Prozessmanagement in der Kommunalverwaltung",
    author = "Michael {Bruland}",
    year = "2004",
    publisher = "Diplom.de",
    address = "Hamburg, Deutschland",
    doi = "10.3239/9783832482831",
    url = "https://m.diplom.de/document/223480"
}