@book { IntegrationvonkundenundpersonalorientiertenSteuerungskennziffernindasWertmanagement,
    title = "Integration von kunden- und personalorientierten Steuerungskennziffern in das Wertmanagement",
    author = "Boris {Kasper}",
    year = "2003",
    publisher = "Diplom.de",
    address = "Hamburg, Deutschland",
    doi = "10.3239/9783832468316",
    url = "https://m.diplom.de/document/222178"
}