@book { DieBalancedScorcardalsHerausforderungfrdasPersonalmanagement,
    title = "Die Balanced Scorcard als Herausforderung für das Personalmanagement",
    author = "Barbara-Katharina {Palm}",
    year = "2003",
    publisher = "Diplom.de",
    address = "Hamburg, Deutschland",
    doi = "10.3239/9783832465773",
    url = "https://m.diplom.de/document/221968"
}