@book { ErfolgsfaktorendesErlebnismarketing, title = "Erfolgsfaktoren des Erlebnismarketing", author = "David {Neumann}", year = "2002", publisher = "Diplom.de", address = "Hamburg, Deutschland", doi = "10.3239/9783832458485", url = "https://m.diplom.de/document/221312" }