@book { ServiceLevelAgreementsalsWerkzeugedesRisikomanagementsinOutsourcingBeziehungenamBeispieldesApplicationServiceProviding,
    title = "Service Level Agreements als Werkzeuge des Risikomanagements in Outsourcing-Beziehungen am Beispiel des Application Service Providing",
    author = "Sascha {Stürze}",
    year = "2002",
    publisher = "Diplom.de",
    address = "Hamburg, Deutschland",
    doi = "10.3239/9783832460013",
    url = "https://m.diplom.de/document/221240"
}