@book { WissenmanagenmitderBalancedScorecard,
    title = "Wissen managen mit der Balanced Scorecard",
    author = "Sascha {Klein} and Mario {Dederichs}",
    year = "2002",
    publisher = "Diplom.de",
    address = "Hamburg, Deutschland",
    doi = "10.3239/9783832457075",
    url = "https://m.diplom.de/document/221179"
}