@book { BalancedScorecardimPersonalmanagement,
    title = "Balanced Scorecard im Personalmanagement",
    author = "Kerstin {Faschauner}",
    year = "2002",
    publisher = "Diplom.de",
    address = "Hamburg, Deutschland",
    doi = "10.3239/9783832453046",
    url = "https://m.diplom.de/document/220868"
}