@book { SelfAssessmentundBenchmarkingimRahmenvonTQM,
    title = "Self-Assessment und Benchmarking im Rahmen von TQM",
    author = "Norbert {Hochedlinger}",
    year = "2002",
    publisher = "Diplom.de",
    address = "Hamburg, Deutschland",
    doi = "10.3239/9783832451295",
    url = "https://m.diplom.de/document/220656"
}