@book { AnalysevonQualittsmanagementsystemenimEinzelhandel,
    title = "Analyse von Qualitätsmanagementsystemen im Einzelhandel",
    author = "Astrid {Juric}",
    year = "2002",
    publisher = "Diplom.de",
    address = "Hamburg, Deutschland",
    doi = "10.3239/9783832450618",
    url = "https://m.diplom.de/document/220594"
}