@book { GanzheitlichesPerformanceManagementmitderBalancedScorecard, title = "Ganzheitliches Performance Management mit der Balanced Scorecard?", author = "Marco {Jaeger}", year = "2002", publisher = "Diplom.de", address = "Hamburg, Deutschland", doi = "10.3239/9783832450564", url = "https://m.diplom.de/document/220589" }