@book { ITUntersttzungfrdieBalancedScorecard, title = "IT-Unterstützung für die Balanced Scorecard", author = "Martin {Doppelbauer}", year = "2001", publisher = "Diplom.de", address = "Hamburg, Deutschland", doi = "10.3239/9783832447762", url = "https://m.diplom.de/document/220366" }