@book { BalancedScorecardfrdieManagemententwicklung, title = "Balanced Scorecard für die Managemententwicklung", author = "Tanja {Bender}", year = "2001", publisher = "Diplom.de", address = "Hamburg, Deutschland", doi = "10.3239/9783832443689", url = "https://m.diplom.de/document/219979" }