@book { KundenorientiertesBestandsmanagementundInformationssysteme,
    title = "Kundenorientiertes Bestandsmanagement und Informationssysteme",
    author = "Oliver {Junge}",
    year = "2001",
    publisher = "Diplom.de",
    address = "Hamburg, Deutschland",
    doi = "10.3239/9783832443443",
    url = "https://m.diplom.de/document/219956"
}