@book { ProzessorientiertesQualittsmanagementzwischenDINISO9000undReengineering,
    title = "Prozessorientiertes Qualitätsmanagement zwischen DIN ISO 9000 und Reengineering",
    author = "Markus {Becker}",
    year = "2001",
    publisher = "Diplom.de",
    address = "Hamburg, Deutschland",
    doi = "10.3239/9783832442224",
    url = "https://m.diplom.de/document/219838"
}