@book { WordofMouthInfluencesonthechoiceofRecommendationSources, title = "Word-of-Mouth: Influences on the choice of Recommendation Sources", author = "Klaus {Schöfer}", year = "2001", publisher = "Diplom.de", address = "Hamburg, Deutschland", doi = "10.3239/9783832441456", url = "https://m.diplom.de/document/219769" }