@book { ModernesManagementvonBildungseinrichtungennachdemModellderEuropeanFoundationforQualityManagementEFQM,
    title = "Modernes Management von Bildungseinrichtungen nach dem Modell der European Foundation for Quality Management (EFQM)",
    author = "Helmut {Lang}",
    year = "2001",
    publisher = "Diplom.de",
    address = "Hamburg, Deutschland",
    doi = "10.3239/9783832441272",
    url = "https://m.diplom.de/document/219751"
}