@book { QualittsmanagementinKreditinstitutennachDINENISO9000ff,
    title = "Qualitätsmanagement in Kreditinstituten nach DIN EN ISO 9000 ff.",
    author = "Rudolf {Bauer}",
    year = "2001",
    publisher = "Diplom.de",
    address = "Hamburg, Deutschland",
    doi = "10.3239/9783832437442",
    url = "https://m.diplom.de/document/219427"
}