@book { DieFunktiondesPersonalmanagementsimKonzeptdesTotalQualityManagement,
    title = "Die Funktion des Personalmanagements im Konzept des Total Quality Management",
    author = "Christian {Ackermann}",
    year = "2001",
    publisher = "Diplom.de",
    address = "Hamburg, Deutschland",
    doi = "10.3239/9783832437015",
    url = "https://m.diplom.de/document/219386"
}