@book { DarstellungundBeurteilungderProzeorganisation,
    title = "Darstellung und Beurteilung der Prozeßorganisation",
    author = "Morfoula {Vlassakidou}",
    year = "2001",
    publisher = "Diplom.de",
    address = "Hamburg, Deutschland",
    doi = "10.3239/9783832436797",
    url = "https://m.diplom.de/document/219366"
}