@book { KonflikteimBerufsleben,
    title = "Konflikte im Berufsleben",
    author = "Elke {Biechele}",
    year = "2001",
    publisher = "Diplom.de",
    address = "Hamburg, Deutschland",
    doi = "10.3239/9783832436742",
    url = "https://m.diplom.de/document/219362"
}