@book { IdentificationofInternalCustomerRequirementsandMeetingThoseRequirementsThroughBusinessProcessImprovementWithinaQualityManagementSystematanAustralianElectricalManufacturer,
    title = "Identification of Internal Customer Requirements and Meeting Those Requirements Through Business Process Improvement Within a Quality Management System at an Australian Electrical Manufacturer",
    author = "Astrid {Rotarius}",
    year = "2001",
    publisher = "Diplom.de",
    address = "Hamburg, Deutschland",
    doi = "10.3239/9783832433925",
    url = "https://m.diplom.de/document/219067"
}