@book { ArbeitswissenschaftundTotalQualityManagementVerbesserungderQualityofWorkingLife,
    title = "Arbeitswissenschaft und Total Quality Management - Verbesserung der Quality of Working Life?",
    author = "José Antonio {Lerma}",
    year = "1999",
    publisher = "Diplom.de",
    address = "Hamburg, Deutschland",
    doi = "10.3239/9783832416034",
    url = "https://m.diplom.de/document/217443"
}