@book { WissensmanagementimBankenbereich,
    title = "Wissensmanagement im Bankenbereich",
    author = "Ilona {Baumgart}",
    year = "1999",
    publisher = "Diplom.de",
    address = "Hamburg, Deutschland",
    doi = "10.3239/9783832414702",
    url = "https://m.diplom.de/document/217320"
}