@book { DasKriteriumGesellschaftlicheVerantwortungImageimEuropeanFoundationforQualityManagementModell, title = "Das Kriterium: Gesellschaftliche Verantwortung/Image im European Foundation for Quality Management-Modell", author = "René {Roßdeutscher}", year = "1999", publisher = "Diplom.de", address = "Hamburg, Deutschland", doi = "10.3239/9783832412609", url = "https://m.diplom.de/document/217174" }