@book { InterneKundenLieferantenbeziehungenimRahmendesQualittsmanagements,
    title = "Interne Kunden-Lieferantenbeziehungen im Rahmen des Qualitätsmanagements",
    author = "Andreas {Neumann}",
    year = "1998",
    publisher = "Diplom.de",
    address = "Hamburg, Deutschland",
    doi = "10.3239/9783832406837",
    url = "https://m.diplom.de/document/216611"
}