@book { TowhatextentcanBPMredesignheuristicsbeusedtohelpsoftwareprocessimprovementandwhatarefactorsforsuccess,
    title = "To what extent can BPM redesign heuristics be used to help software process improvement and what are factors for success?",
    author = "Moritz {Kammerer}",
    year = "2020",
    publisher = "Diplom.de",
    address = "Hamburg, Deutschland",
    url = "https://m.diplom.de/document/932275"
}