@book { DieBedeutungvonBenchmarkingimMittelstand, title = "Die Bedeutung von Benchmarking im Mittelstand", author = "John {Penner}", year = "2010", publisher = "Diplom.de", address = "Hamburg, Deutschland", doi = "10.3239/9783842804197", url = "https://m.diplom.de/document/228033" }