@book { AnApproachtoanAccountableClientCommunicationMixintheBankingIndustry,
    title = "An Approach to an Accountable Client-Communication Mix in the Banking Industry",
    subtitle = "Exemplified at WestLB AG",
    author = "Markus {Sasse}",
    year = "2008",
    publisher = "Diplom.de",
    address = "Hamburg, Deutschland",
    doi = "10.3239/9783836616553",
    url = "https://m.diplom.de/document/225984"
}