@book { IncreasingcompetitionandchangingcustomerbehaviorintheGermanfinancialservicessector,
    title = "Increasing competition and changing customer behavior in the German financial services sector",
    subtitle = "An analysis of market trends and their consequences for the business model of cooperative banks",
    author = "Ulrich {Thaidigsmann}",
    year = "2006",
    publisher = "Diplom.de",
    address = "Hamburg, Deutschland",
    doi = "10.3239/9783832499235",
    url = "https://m.diplom.de/document/225040"
}