@book { OperativesControllingingastgewerblichenKleinundMittelbetrieben, title = "Operatives Controlling in gastgewerblichen Klein- und Mittelbetrieben", author = "Wolfgang {Kernbeis}", year = "2006", publisher = "Diplom.de", address = "Hamburg, Deutschland", url = "https://m.diplom.de/document/224814" }