@book { CustomerOrientedQualityManagementintheAutomotiveIndustry,
    title = "Customer-Oriented Quality Management in the Automotive Industry",
    subtitle = "In Cooperation with Saab Automobile AB, Trollhättan",
    author = "Marit {Breitfeld}",
    year = "2005",
    publisher = "Diplom.de",
    address = "Hamburg, Deutschland",
    doi = "10.3239/9783832486020",
    url = "https://m.diplom.de/document/223796"
}