@book { CriticalsituationsinmulticulturalteamsTheroleofemotions,
    title = "Critical situations in multicultural teams: The role of emotions",
    author = "Gerd {Reisigl}",
    year = "2005",
    publisher = "Diplom.de",
    address = "Hamburg, Deutschland",
    url = "https://m.diplom.de/document/223762"
}