@book { BalancedScorecard, title = "Balanced Scorecard", subtitle = "Ein innovatives Steuerungs- und Führungsinstrument für Unternehmen?", author = "Alexander {Steinacher}", year = "2002", publisher = "Diplom.de", address = "Hamburg, Deutschland", doi = "10.3239/9783832451639", url = "https://m.diplom.de/document/220690" }